FAQs
Frequently Asked Questions
When will my order arrive? +
All orders are processed within 1-2 business days. Delivery across Pakistan usually takes 2-4 working days depending on your location.
Are your products safe for sensitive skin? +
Yes, all Dr. Romelia products are dermatologically tested, cruelty-free, and formulated to be gentle on all skin types, including sensitive skin.
How can I track my order? +
Once your order is dispatched, you will receive a WhatsApp message with your tracking details. You can also use our Track Order page.
Do you offer refunds or returns? +
We offer a hassle-free return policy if you receive a damaged or incorrect item. Please contact our support team via WhatsApp within 48 hours of delivery.